Privacy Policy

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Willesden Supplies UK Ltd

Effective Date: 24/02/26

1. Introduction

Willesden Supplies UK Ltd is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, contact us, or otherwise interact with us.

We comply with:

• UK General Data Protection Regulation (UK      GDPR)
• Data Protection Act 2018
• Privacy and Electronic Communications      Regulations (PECR)

2. Company Details

Willesden Supplies UK Ltd
Registered in England and Wales
Company Number: 7768030
Registered Address: Units 18 & 19 Sapcote Trading Estate, 374 High Road, Willesden, London NW10 2DJ
Email:  willesdensupplies@gmail.com
Telephone:  020 8459 4440 

If you have any questions about this Privacy Policy or your personal data, please contact us using the details above.

3. Information We Collect

3.1 Information You Provide to Us

We may collect:

• Full name
• Billing and delivery address
• Email address
• Telephone number
• Company name (if applicable)
• Payment information
• Account login details
• Correspondence and enquiries

3.2 Information Collected Automatically

When you use our website, we may collect:

• IP address
• Browser type and version
• Device information
• Pages visited
• Time and date of visits
• Cookies and tracking data

3.3 Information from Third Parties

We may receive personal data from:

• Payment processors
• Delivery and courier services
• Marketing providers
• Publicly available sources

4. How We Use Your Information

We use your personal data to:

• Process and fulfil orders
• Deliver products
• Manage payments and refunds
• Respond to enquiries
• Manage customer accounts
• Improve our website and services
• Prevent fraud
• Comply with legal obligations
• Send marketing communications (where lawful)

5. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Contract     – To fulfil orders and provide services
• Legal Obligation – To meet tax and regulatory requirements
• Legitimate Interests – Business improvement and fraud prevention
• Consent     – For marketing communications where required

6. Sharing Your Information

We may share your personal data with:

• Payment service providers
• Courier and delivery companies
• IT service providers
• Accountants and legal advisers
• Government authorities where required by law

We do not sell your personal data.

All third parties are required to respect the security of your personal data.

7. International Data Transfers

Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as:

• UK adequacy regulations
• International Data Transfer Agreements (IDTA)
• Standard Contractual Clauses (SCCs)

8. Data Security

We implement appropriate technical and organisational measures to protect personal data, including:

• Secure hosting environments
• SSL encryption
• Restricted access controls
• Staff confidentiality obligations
• Data minimisation practices

While we take reasonable steps to protect data, no transmission over the internet is completely secure.

9. Data Retention

We retain personal data only for as long as necessary for:

• Contract fulfilment
• Legal and accounting requirements
• Dispute resolution
• Enforcing agreements

Typical retention periods:

• Financial and transactional records: 6 years
• Marketing data: Until consent is withdrawn

10. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request erasure of your data
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent at any time
• Lodge a complaint with the Information      Commissioner’s Office (ICO)

ICO Contact Details:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: www.ico.org.uk
Telephone: 0303 123 1113

11. Cookies

We use cookies to:

• Enable website functionality
• Analyse website traffic
• Improve user experience

You may manage cookie preferences via your browser settings.

A separate Cookie Policy may also be provided.

12. Marketing Communications

We may send marketing communications where:

• You have opted in; or
• You are an existing customer and we are      promoting similar products in accordance with PECR.

13. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party sites.

14. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised “Last Updated” date.